ArcheAge Gamigo support sometimes looks like they living on Mars or just to answer. They don't understand the word "demolish". Maybe my post here will change something. |
- Gamigo support sometimes looks like they living on Mars or just to answer. They don't understand the word "demolish". Maybe my post here will change something.
- Merges
- Is there any critical rate and damage cap? and Resilience calc
- Archer is better with critical damage or def pen for pvp?
- Does being a healer gets better?
- Scarecrow or farmhouse
- requesting Cursebrand help/guide
- Help Steam / gylph
- What are you doing now once you are full t5 eternal Hiram?
| Posted: 16 Jul 2020 10:26 AM PDT Game aauServer halnaak Character:*** Date: 23.05.20Time 15:15 UTC 3 Dear team. I destroyed my house but didn't receive some items back although they have alert that they will be back after demolition For example, beer kit which i purchased with credits from the store. ArthurMay 28, 2020 19:44 Hello, Thank you for contacting us. Please let us know the following information:
If you have any further questions or concerns, please don't hesitate to let us know! Kind Regards,Arthur May 28, 2020 21:18 Date: 23.05.20Time 15:15 UTC 3 i destroyed only 1 house. i belive you have the log of disappeared items . – Bar Stool x 3– Brewery Cabinet– Bar Counter– Beer Jug x 2– Beer Tower x 2maybe something else ArthurJune 02, 2020 15:26 Hello, Thank you for contacting us. Unfortunately, we understand how frustrating this situation must be, however, Customer Support is not able to restore your lost items. They were permanently deleted when you destroyed the house in question. Please note that you have to remove your items from the house before you demolish it. Otherwise, they will be permanently deleted and there is nothing we can do to restore them. If you have any further questions regarding this, please do let us know. Thank you for your understanding. Sincerely, Arthur June 02, 2020 21:27 Man, when you have a big alert text which telling you that the item will be returned back when you destroy the house you expect it to be returned and not destroyed. so here is 2 possibilities or simply fire your testers that didnt test those items or fire your translators that translated it as items that show be returned. in the end, you confuse the player + those items have been purchased with credits and not from an event or other in-game location . June 05, 2020 15:10 and ? any answer ? Or like usual, need to wait 2 months for residence June 05, 2020 15:11 responce* ArthurJune 17, 2020 16:50 Hello, Thank you for your response. Unfortunately, we understand how frustrating this situation must be, however, Customer Support is not able to restore your lost items. They were permanently deleted when you destroyed the house in question. Please note that you have to remove your items from the house before you demolish it. Otherwise, they will be permanently deleted and there is nothing we can do to restore them. This is specified in the description of the house and/or farm. Thank you for your understanding. Sincerely, Arthur June 17, 2020 18:24 On the item the description telling that it will be returned back by email if the house destroyed . I didn't recive that. And that you cannot restore is a lie. Not first time you are asked to restore me items due to your wrong translation. I understand that you don't play the game which you supporting but it doesn't mean you need to lie. And not know the description of your sold product ________________________________From: gamigo group / Trion Worlds <[support@trionworlds.zendesk.com](mailto:support@trionworlds.zendesk.com)>Sent: Wednesday, June 17, 2020 4:50:21 PMSubject: [Gamigo Group] Re: destroyed item June 17, 2020 18:27 Especially for you here is what written in item description Place in a completed house. Placement: house floor, yard, or large furniture Returned via mail if the building is demolished. This is a piece of the Bar Counter Furniture Set designed by the ArcheAge Japan Design Contest ________________________________From: gamigo group / Trion Worlds <[support@trionworlds.zendesk.com](mailto:support@trionworlds.zendesk.com)>Sent: Wednesday, June 17, 2020 4:50:21 PMSubject: [Gamigo Group] Re: destroyed item June 19, 2020 19:11 Especially for you here is what written in item description Place in a completed house. Placement: house floor, yard, or large furniture Returned via mail if the building is demolished. This is a piece of the Bar Counter Furniture Set designed by the ArcheAge Japan Design Contest June 26, 2020 10:29 Hellooo Maybe you will start answering ? From:Sent: 17 июня 2020 г. 18:27To: gamigo group / Trion WorldsSubject: Re: [Gamigo Group] Re: destroyed item Especially for you here is what written in item description Place in a completed house. Placement: house floor, yard, or large furniture Returned via mail if the building is demolished. This is a piece of the Bar Counter Furniture Set designed by the ArcheAge Japan Design Contest From: gamigo group / Trion Worlds <[support@trionworlds.zendesk.com](mailto:support@trionworlds.zendesk.com)>Sent: Wednesday, June 17, 2020 4:50:21 PMSubject: [Gamigo Group] Re: destroyed item
July 03, 2020 16:27 And ? > I will wait forever ? u unswerving my other tickets but not to this one ? what you need from me a letter from jurist that you providing horrible support and ignoring your clients ? or even law verdict. Same as Trion ? they lose already few court cases because they completely ignored their clients. Maybe you will start answering ? From: .Sent:To: gamigo group / Trion WorldsSubject: Re: [Gamigo Group] Re: destroyed item Especially for you here is what written in item description Place in a completed house. Placement: house floor, yard, or large furniture Returned via mail if the building is demolished. This is a piece of the Bar Counter Furniture Set designed by the ArcheAge Japan Design Contest From: gamigo group / Trion Worlds <[support@trionworlds.zendesk.com](mailto:support@trionworlds.zendesk.com)>Sent: Wednesday, June 17, 2020 4:50:21 PMTo:Subject: [Gamigo Group] Re: destroyed item ArthurJuly 06, 2020 16:52 Hello, Thank you for your response. We checked once more and unfortunately, Customer Support is not able to restore your lost items. They were permanently deleted when you destroyed the house in question. Please note that you have to remove your items from the house before you demolish it. Otherwise, they will be permanently deleted and there is nothing we can do to restore them. This is specified in the description of the house and/or farm. Thank you for your understanding. Sincerely, Arthur July 07, 2020 20:16 Man again in 1000XXXX time. On the item there is a description that email will return the item after house destroying. There are tons of items in the game that returned automatically by mail if the house is destroyed. But those items didn't send to me as described in them. I'm familiar with that I have an alert about items however is not what we are discussing here. Believe me, if there wouldn't any description on the item, I would remove it manually. If CS cannot restore items that ask 1 f GM's to do that, same as they are doing with other incidents., for example I requested to restore my costume which I destroyed with a wrong item., wrong because there are 4 different items with the same description and all of them do almost the same. You can even check my old requests about. ShazTuesday at 13:16 Hello, Thank you for contacting us. Please note that some furniture items are meant to vanish after a house demolition/remodel. These items have information marked in their description warning about it. Furthermore, also items contained within a chest will get destroyed once the house gets remodelled/demolished. Therefore, as it is working as designed, we are unable to assist and provide restoration. If you wish to have your mailbox restored, do let us know if there are missing mail you still are awaiting. Please update this ticket and let us know should you have any further questions about this! Kind Regards,Shaz Tuesday at 20:48 You are really kidding… I understand that you are not playing the game but at lest think what you are answering. Items inside the storage chest returned by email. Up to 80 items what is written on the chest description. Every 2nd player know that. People even everything there (me as well) since we know that if the building destroyed we will receive it by mail. Did it many times/ check the logs even. Same description exist on my loosen items. "Returned via mail if the building is demolished" Now tell me please, how regular people can understand this text. I don't see her any "the item will not be returned" "the item will return empty" "the item will be destroyed" written with white text on gray - you will receive it by mail. And on the description which you mentioned describe that SOME items will not be returned back. Ok, those items have in their description an alert – will be destroyed if not removed before the house demolished. Especially for you I added a screenshot. I think you a clever man so you can understand the difference. ShazToday at 14:40 Hello, Thank you for contacting us. There is no mail to restore on your character however, we found many mails containing items inside. Please take those out before proceeding with the item restoration in this ticket. If you have any further questions, please let us know! Kind Regards,Shaz request: 1508749 And this joke continues... when support doesnt understand the word "demolished" [link] [comments]  |
| Posted: 16 Jul 2020 01:20 PM PDT Anyone know if we will ever get merged? Jergant has died and several other servers are close. Garden content is bland and the rest of the cross server content is stale. The last remaining players on jergant of all 3 factions have banded together to tackle world bosses since everyone left. Lame. [link] [comments]  |
| Is there any critical rate and damage cap? and Resilience calc Posted: 16 Jul 2020 06:01 AM PDT Hi there! I am asking because of resilience, that takes away alot of critical rate and damage. So if i have 100 crit rate, with resilience my rate would drop to like 60. But if i place my crit rate at 140, my crit will drop to 100, if it makes sense, so i am asking if theres any cap at critical rate. And what is the calculation of resilience? [link] [comments]  |
| Archer is better with critical damage or def pen for pvp? Posted: 16 Jul 2020 09:29 AM PDT Hi guys, Im playing ebonsong in belstrom server EU and im confuse with this cause on my server all archers are def pen gems but the rest servers they are going for critical damage gems with critical damage and def pen status on weapons, what should i do? i want do a decent damage on pvp with archer, someone said me def pen is for pvp and critical for pve and pvp low gs people. can someone help me in this pls? what should i do? [link] [comments]  |
| Does being a healer gets better? Posted: 16 Jul 2020 12:24 AM PDT So I'm playing on SEA, I have a 6.5k primeval but I'm playing a second character- a healer. It's currently at a6 6.4k gs so I still don't have the flame bolt, and I'm wondering if it gets any better? In terms of PvE, (we don't have whm/ehm yet) my healer farms at perhaps 1/3 the speed of my archer - would flame bolt close a significant gap? Or would I farm comparably faster when whm/ehm gets released? PvP wise I'm happy I'm able to support people and keep them alive, but I still get hit/cc pretty hard before I can pull off a heal when I'm by myself - I see people saying that healers are unkillable, will that happen only in end-game? Currently the hiram are locked at T2 so is that why even I'm fully gemmed I still get hit so hard? Thanks! [link] [comments]  |
| Posted: 16 Jul 2020 06:20 AM PDT so ive built a 16x16, gazebo, and a miner house on AA SEA, im wondering if i should destroy my 16x16 and replace it with 2nd farmhouse, do you guys think its better to do that or use it on my alt account for 2nd farmhouse? [link] [comments]  |
| requesting Cursebrand help/guide Posted: 14 Jul 2020 02:03 PM PDT Can someone help me with a generic cursebrand build with a stun/trip aka monku 1234 combo to keep my moral up until I make myself familiar with the skills . Or seperated stun/trip,damage,stun/trip,damage kinda combos please I would appreciate it . I Wana learn the class but I keep giving up after not being able to do shit for 2 sec think I got adhd or someshit <3 helps and guides appreciated [link] [comments]  |
| Posted: 14 Jul 2020 11:07 AM PDT Hey, I was wondering if i have Archeage purchased through Glyph and then i attach it to steam using the none steam game library can i purchase the Silver pack via steam and update them together? [link] [comments]  |
| What are you doing now once you are full t5 eternal Hiram? Posted: 13 Jul 2020 09:51 PM PDT I always watching people still going for full t5 eternal But my thoughts about it ... isn't it better to slowly convert to Erenor once you get to 16-17k gs? You probably invest too much gold into Hiram that it's barely giving you any benefit Yeah you probably get less gs And a little less crit and crit dmg The good and OP thing about Erenor is the Erenor Lunafrost! 8Set bonus as Mage more than compensate the loss of the crit Chance and crit dmg And Erenor Accesoires (except neckle) are about 2 times as effective than noryette [link] [comments]  |
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